What is our refund policy? (Our Guarantee)
Satisfied customers are what make us the premier custom portrait site. Your satisfaction is our top priority & we will do everything to ensure that you love your portrait.
Lost Painting Guarantee
If the painting is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you. Contact us 5-25 days after delivery approval for assistance regarding the lost painting.
Artwork Damage
If your painting arrives damaged, reach out to us within 30 days by contacting our customer support support@artifyu.com. We will print & ship a new item for you free of charge. Make sure to contact us as soon as possible, as we may not be able to reprint the artwork if the deadline is missed.
Modifications
If you are not happy after viewing the preview of the portrait you can ask for revisions – we do unlimited modifications free of charge! Should you decide even after several modifications that you are not happy with the result, we will of course respect your decision. In that case, please write to our customer support so we can reach the best solution for you.
100% Satisfaction
Once you have received the portrait and you are not satisfied with it you may return it to us in the original packaging within 30 days after receiving it to receive a full refund. Please get in touch with us for a return address.
Digital File Refund Policy
Digital download files cannot be refunded once they have been sent to you, regardless of whether you return the physical portrait.
If I change my mind am I able to cancel my order?
Yes. As long as your cancellation request is made within 24 hours of placing your order.
After the 24 hour period, cancellations will be accepted at our discretion. We will might charge you a 20% cancellation fee, since work will have already been done on your order.
Orders that have already been printed cannot be cancelled.
Note
If you have any difficulties, please contact us by email support@artifyu.com We try to meet our customers’ needs.
